Your Privacy & Security

OVERVIEW – Privacy and Security Statement

This Privacy and Security Statement contains important information about your personal and financial information.

Customer Privacy Policy

Bank of St Vincent & the Grenadines Ltd is committed to ensuring your privacy is protected and understands your concerns regarding the confidentiality and security of any personal information you provide to us.

This page explains how we safeguard your privacy. For further information, please Contact BOSVG.

Mobile Banking and Disclosure Agreement Online Banking Addendum

Please click here to view.

Collection of personal and financial information

Your personal and contact information that we may collect from you includes details such as your name, address, date of birth, phone and fax numbers and e-mail addresses. Financial information such as your use of financial products and services with us may also be collected. In all instances, the information collected shall be treated with the highest degree of confidentiality.

Use and disclosure of personal and financial information

We use your personal and financial information in order to provide you with financial products and services. Your personal and financial information may be disclosed to regulatory bodies in the course of carrying out the laws of the land and to third parties that partner with us in the delivery of services. Confidentiality agreements with third parties ensure that all information provided shall be used solely to carry out the business of the bank.

Other uses of your personal and financial information may include research and product development, performance reporting, and planning.

Bank of St Vincent & the Grenadines Ltd will never sell your personal and financial information to outside companies.

Accuracy and correction

You will be able to gain access to your personal information held by the bank. We shall take reasonable steps to update or correct your personal information to keep it accurate and current. Our customer service personnel shall co-ordinate requests relating to access and correction of your personal information.

Storage and security of your personal information

Bank of St Vincent & the Grenadines Ltd shall take reasonable steps to keep your personal information secure, accurate and up-to-date. Your personal information shall be stored in secured systems that are protected in controlled environment. All our employees and authorized agents are obliged to respect the confidentiality and privacy of any personal information held by the bank.

Use of cookies

Bank of St Vincent & the Grenadines Ltd website is protected by 128-bit encryption technology and uses cookies. Cookies are very small text files that a website can transfer to your computer’s hard drive for record keeping. Cookies can make using our website easier by storing information about your preferences and enabling you to take full advantage of our services.

Most Internet web browsers are pre-set to accept cookies to enable full use of websites that employ them. However, if you do not wish to receive any cookies you may configure your browser to reject them or warn you when cookies are being used. However, in some instances, this may mean that you will not be able to use some or all of the services provided on our website. You may, however still be able to access information only pages.

Changes to this Policy

From time to time, it may be necessary for us to review and update the entire website or specific pages. We reserve the right to amend the content, layout or general format of any of our web pages at any time. We will however seek to notify through any suitable medium of our choosing.

Privacy concerns or complaints

If you have any questions about our Privacy Policy, the way we manage your personal information, or If you have concerns or wish to make a complaint regarding the treatment of your personal information obtained via our website, please Contact our Customer Service Representative for assistance.

Disclaimer

The notice herein is being provided on behalf of Bank of St Vincent and the Grenadines Limited. It covers all personally identifiable information about an individual’s current or former client relationships with these companies.

This privacy notice is being provided to clients who purchase products and services from us for business, personal, family or household purposes. This notice tells you how we collect, handle and disclose personal information about you. The term “personal information” as used in this notice means information that identifies you personally. We may also use information which does not personally identify you to help us manage our business.

In keeping with our commitment, our Client Privacy policy is published on our website and is available to customers on demand. When significant changes are made, they will be highlighted on the Website.

We encourage you to read and retain this notice, and to call the Risk Management Department of the Bank of St. Vincent & the Grenadines Ltd if you have any questions about this notice.

CONTACT US

For questions regarding privacy issues, please send us an email at info@bosvg.com or call your customer service representative or the Risk Management Department.