LATEST CUSTOMER NOTICES.
FAQ:
Question:
Will you maintain the points program from CIBC FCIB?
Answer:
The points program is specific to CIBC FCIB cards and will therefore be discontinued once the transition occurs. CIBC FCIB has indicated in their communication to you, the steps which you may take to redeem your rewards prior to the conversion.
Question:
Will we continue using the same debit cards? If not, what are the arrangements for replacement?
Answer:
Yes; it is our intention to ensure that this transition is a seamless one for you.
Question:
Where will my BOSVG Visa card work?
Answer:
Our VISA debit cards are accepted at all Automated Teller Machines and Point of Sales, locally, regionally and internationally where VISA is accepted.
Question:
Will a BOSVG card be able to work on all online Ecommerce Platform?
Answer:
Our VISA branded card will work on online Ecommerce Platforms.
Question:
Will we need to change our Credit Cards?
Answer:
As with the Visa debit cards, your existing CIBC FCIB branded credit card/s will no longer work once their system is deactivated. We are currently in the process of distributing your BOSVG branded credit cards which you will be able to activate and utilize commencing 27th March 2023.
Question:
Are our existing credit card limits pre-approved?
Answer:
Your existing CIBC FCIB credit card limits will be applied to your new BOSVG credit cards.
Question:
How can I get alerts for my Debit Card Transactions?
Answer:
You may sign up to get Visa Purchase Alerts for your debit card transactions by using the following link:
SIGN UP FOR VISA PURCHASE ALERTS
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